What changed

The findings that moved this period, ranked by how much they should change what you do next. Every claim opens onto the words it came from.

38 calls19 accounts+0.18 avg sentiment+0.472 escalated30 Mar 202628 Apr 2026 · vs prior 30 days (+0 calls)?Periods count back from 28 Apr 2026, the most recent call in the corpus — not from today. Anchoring to the data is what makes "what changed" mean anything here.
01Commitments at risk73 past their stated date as of 28 Apr 2026

89 commitments need attention

73 are past the date stated on the call, 5 were never explicitly promised out loud but are owed anyway, and 11 have nobody attached. A further 51 carry no deadline at all, so nothing will ever mark them late. Nothing here tracks completion — these are promises whose date has passed, not confirmed failures.

Open commitments
02Theme risingShare of calls up +29 pts

Compliance is coming up far more often

Compliance appeared in 25 of 38 calls this period (66%), against 14 of 38 (37%) in the period before.

03Expansion signals30 expansion signals

30 moments point to appetite for more

Customers signalled interest in buying more or rolling out wider on 30 occasions this period. Interest in buying more, or in a broader rollout.

See the calls
04Product defects15 issue reports, 48% of mentions

Detect is generating most of the product complaints

15 of the 31 times Detect came up this period, it was to report a problem — 48% of its mentions — across 9 accounts. That is more than double the next product's 4.

Open Detect
05Competitive pressure10 mentions at threat −1 or worse

Competitors came up against us in 3 accounts

10 mentions were scored as working against us this period, most often as currently using. Each one carries the customer's own words.

Open competitors
06Questions owedOldest open 25 days

24 customer questions are still waiting on us

These were asked on calls and left unanswered. The oldest has been open 25 days, since 3 Apr 2026 with Forge Industries.

See open questions
07Theme risingShare of calls up +16 pts

Product Roadmap is coming up far more often

Product Roadmap appeared in 10 of 38 calls this period (26%), against 4 of 38 (11%) in the period before.

08Accounts slippingSteepest drop -2 points

2 accounts have got worse across their calls

Clearwater Medical, Crestline Wealth each ended this period on a lower-sentiment call than they started it. Clearwater Medical moved from 1 to -1.

09Escalations2 escalated outcomes this period

2 calls ended escalated

Silverline Brands, Clearwater Medical. An escalated outcome means the matter left the call unresolved and moved up a tier.

See escalated calls
10Product defects4 issue reports, 11% of mentions

Comply is drawing 4 issue reports

4 of the 36 times Comply came up this period, it was to report a problem — 11% of its mentions — across 3 accounts.

Open Comply