Calls

38 calls in this window. Each one opens onto its brief and its full annotated transcript.

SortNewestOldestWorst sentimentWe talked mostLeast captured
CallAccountDateOutcomeSentiment?Overall sentiment, and how it moved between the opening and the close.We talked?Share of speech time taken by AegisCloud people.TurnsCaptured?How much of the stated call duration the transcript actually covers.
Detect Team - Reliability Sprint RetroInternal
Internal retro wraps reliability sprint; team will share learnings and file dashboard ticket.53 cited facts
Internal28 Apr 2026Progressed
0
n/a3932% captured
Aegis / Atlas Precision - Annual Review & RenewalExternal
Atlas Precision annual review: Aegis to propose flat-price renewal, explore Identity73 cited facts
Atlas Precision28 Apr 2026Progressed
+1
58%4131% captured
Support Case #7615 - Crestline Wealth Group Policy Sync DelaySupport
Crestline reports Identity sync delays; Aegis support will move them to dedicated worker and escalate.74 cited facts
Crestline Wealth27 Apr 2026Progressed
-1↑1
66%3942% captured
Aegis / Redwood Clinical - ISO 27001 PreparationExternal
Aegis to activate Comply v2; Redwood to run ISO 27001 baseline before working session61 cited facts
Redwood Clinical26 Apr 2026Progressed
+1↑1
62%3929% captured
All Hands - April UpdateInternal
Internal all-hands reviews March Detect outage, Comply v2 launch, and Q2 roadmap prioritization.54 cited facts
Internal26 Apr 2026Progressed
0
n/a5113% captured
Aegis / Frostbyte AI - Product FeedbackExternal
Frostbyte requests nested role support and granular session timeouts from Aegis Identity44 cited facts
Frostbyte25 Apr 2026Progressed
+1
48%4119% captured
Support Case #8811 - Blackridge Investments Custom Compliance TemplateSupport
Customer requests custom compliance templates in Aegis Comply; vendor offers early access44 cited facts
Blackridge Investments25 Apr 2026Progressed
+1
59%3683% captured
Aegis / Crestline Wealth - Identity Module DeploymentExternal
Aegis will send Identity deployment plan; kickoff to follow83 cited facts
Crestline Wealth24 Apr 2026Progressed
+1
63%4328% captured
Win/Loss Analysis - Q1Internal
Q1 win/loss review finds reliability perception and missing competitive collateral behind losses.67 cited facts
Internal24 Apr 2026Progressed
0
n/a4050% captured
Aegis / Bridgeport Health - Renewal FinalizationExternal
Bridgeport Health renewal advances; Aegis will send final docs and prepare expansion and compliance follow-ups.75 cited facts
Bridgeport Health23 Apr 2026Progressed
+1
58%5026% captured
Comply v2 - Adoption Metrics ReviewInternal
Comply v2 adoption review shows strong metrics and cross-sell signals60 cited facts
Internal22 Apr 2026Progressed
0
n/a4122% captured
Support Case #3536 - Stratos Cloud LogVault Integration TimeoutSupport
Aegis will switch Stratos to streaming mode and backfill data after circuit breaker threshold issue.59 cited facts
Stratos Cloud22 Apr 2026Progressed
-1↓1
63%4174% captured
Aegis / Brightpath Commerce - Competitive EvaluationExternal
Brightpath considering SentinelShield; Aegis will demonstrate Detect fixes in May62 cited facts
Brightpath Commerce22 Apr 2026Progressed
-1↑1
47%3741% captured
Aegis / Blackridge Investments - HIPAA Compliance ReviewExternal
Blackridge evaluates Aegis Comply v2 for HIPAA reporting; POC proposal due Friday64 cited facts
Blackridge Investments21 Apr 2026Progressed
+1↑1
58%4622% captured
SOC 2 Type II - Final ReviewInternal
Team will submit SOC 2 Type II evidence package to auditors Thursday afternoon.61 cited facts
Internal20 Apr 2026Progressed
0
n/a4418% captured
Aegis / Coastal Living Co - Protect Module ExpansionExternal
Coastal Living moving toward Aegis Protect expansion for hybrid backup with phased onboarding68 cited facts
Coastal Living19 Apr 2026Progressed
+1↑1
57%4622% captured
Support Case #7570 - Silverline Brands Comply v2 License UpgradeSupport
Aegis will credit $255 for Comply v2 proration billing error72 cited facts
Silverline Brands18 Apr 2026Progressed
+1↑1
58%4046% captured
Weekly Engineering StandupInternal
Standup prioritizes Comply fix, adds circuit breaker health check53 cited facts
Internal17 Apr 2026Progressed
0
n/a4816% captured
Aegis / Axiom Labs - Multi-Year RenewalExternal
Axiom Labs intends to renew; Aegis will send a three-year proposal with elastic seats.77 cited facts
Axiom Labs17 Apr 2026Progressed
+1↑1
47%4720% captured
Aegis / Pinnacle Insurance - Detect Roadmap ReviewExternal
Aegis will log Detect feature requests and schedule Comply v2 demo after roadmap review85 cited facts
Pinnacle Insurance16 Apr 2026Progressed
0
58%7424% captured
Protect Performance - Scalability ConcernsInternal
Protect scalability issues identified; team plans throttle and scheduler refactor46 cited facts
Internal15 Apr 2026Progressed
0
n/a4737% captured
Support Case #6147 - Summit Trust Detect Alert DelaysSupport
Summit Trust Detect delays tied to post-outage node imbalance; emergency rebalance submitted.65 cited facts
Summit Trust15 Apr 2026Progressed
-1↑1
57%4158% captured
Aegis / Ironworks Corp - Vendor Comparison DiscussionExternal
Customer weighs switching after outage; Aegis proposes RCA, SLA, Comply v2 demo.59 cited facts
Ironworks Corp14 Apr 2026Progressed
-1↑1
54%4126% captured
Identity Team - Q2 RoadmapInternal
Identity team aligns on Q2 roadmap: JIT/SCIM, adaptive MFA, audit trail56 cited facts
Internal13 Apr 2026Progressed
0
n/a4619% captured
Support Case #9856 - Silverline Brands Backup Window ExceededSupport
Support will escalate Silverline backup issue and push agent update before follow-up call63 cited facts
Silverline Brands12 Apr 2026Escalated
-1↑1
60%4134% captured
Aegis / Cobalt Software - Q2 PlanningExternal
Cobalt flags March Detect outage; Aegis will send review and renewal options.62 cited facts
Cobalt Software11 Apr 2026Progressed
-1↑1
58%4216% captured
Support Case #8179 - Clearwater Medical Overage Charges DisputeSupport
Clearwater Medical disputes $4,000 April overage charges tied to Comply and Detect62 cited facts
Clearwater Medical10 Apr 2026Escalated
-1
58%4039% captured
Competitive Response StrategyInternal
Aegis plans response to SentinelShield's reliability messaging with remediation and Comply v246 cited facts
Internal10 Apr 2026Progressed
0
n/a4419% captured
Aegis / Forge Industries - PCI DSS Compliance ReviewExternal
Aegis pitches Comply v2 PCI DSS reporting to Forge; next steps set65 cited facts
Forge Industries9 Apr 2026Progressed
+1↑2
59%4240% captured
Support Case #3296 - Pinnacle Insurance Comply v2 Report Formatting IssueSupport
Support confirms Comply v2 PDF rendering bug; will provide fix ETA today61 cited facts
Pinnacle Insurance8 Apr 2026Progressed
-1
61%4051% captured
Aegis / Clearwater Medical - Comply v2 Deployment KickoffExternal
Clearwater Medical and Aegis kick off Comply v2 deployment, plan Thursday review56 cited facts
Clearwater Medical7 Apr 2026Progressed
+1
65%4420% captured
Detect Reliability - 30-Day ReviewInternal
Internal Detect outage review covers fixes, customer impact, and account recovery plans.78 cited facts
Internal7 Apr 2026Progressed
0
n/a5321% captured
Aegis / Trailhead Marketplace - Renewal ConfirmationExternal
Trailhead to renew Aegis, add Comply on promotional rate78 cited facts
Trailhead5 Apr 2026Progressed
+1
57%4918% captured
Comply v2 - Launch Day ChecklistInternal
Comply v2 launch team reviews checklist, plans one CSS fix before April 7th50 cited facts
Internal4 Apr 2026Progressed
0
n/a4316% captured
Support Case #1993 - Forge Industries Comply v2 Early Access QuestionSupport
Forge learns Comply v2 GA is April 7; custom labeling question to be followed up52 cited facts
Forge Industries3 Apr 2026Resolved
+1↑1
58%4331% captured
Aegis / Silverline Brands - Comply v2 Early Access DemoExternal
Aegis demoed Comply v2; Silverline will schedule compliance lead walkthrough after April 7 GA.51 cited facts
Silverline Brands3 Apr 2026Progressed
+1
59%4718% captured
Aegis / Nimbus Platform - Comply v2 PreviewExternal
Aegis previews Comply v2; Nimbus commits to first-wave upgrade66 cited facts
Nimbus Platform1 Apr 2026Progressed
+1
61%4921% captured
Comply v2 - GA Deployment PlanInternal
Team will deploy Comply v2 GA on April 7th after night-before infrastructure changes.46 cited facts
Internal1 Apr 2026Progressed
0
n/a3925% captured