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Silverline Brands

silverlinebrands.com

How this account has gone

3 calls in this window, oldest to newest.

Sentiment across this account's callsfrom +1 to +1
  1. Support Case #7570 - Silverline Brands Comply v2 License UpgradeSupportProgressed

    Aegis will credit $255 for Comply v2 proration billing error

    +118 Apr 202646% captured
  2. Support Case #9856 - Silverline Brands Backup Window ExceededSupportEscalated

    Support will escalate Silverline backup issue and push agent update before follow-up call

    -112 Apr 202634% captured
  3. Aegis / Silverline Brands - Comply v2 Early Access DemoExternalProgressed

    Aegis demoed Comply v2; Silverline will schedule compliance lead walkthrough after April 7 GA.

    +13 Apr 202618% captured

What they talk about

Reporting
2
Billing
1
Compliance
1
Incident Response
1
Integration
1
other
1
Reliability
1
Backup & Recovery
1
Support
1

Product footprint

How each product comes up on their calls.

Comply2 mentions
1 in use1 issues0 interest
Detect2 mentions
1 in use0 issues0 interest
Protect1 mentions
1 in use0 issues0 interest

Who is involved4

PersonSideCalls
Dominic FloresCustomer3
David KimAegisCloud2
Kevin O'BrienAegisCloud1
Michelle TanCustomer1