Support
Calls about customer support interactions, escalations, workarounds, and support experience.
Calls
1
50% of all calls
Average sentiment
-1.00
1 negative call
Issues logged
1
1 distinct
Open questions
0
Issues raised under this theme1
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| slow initial response | 1 | 1 | -1 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Silverline Brands
Comes up alongside
Themes that appear on the same calls.
Backup & Recovery
Incident Response
other
Reliability
Calls carrying this theme1
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Support will escalate Silverline backup issue and push agent update before follow-up call | Silverline Brands | 12 Apr 2026 | Escalated | -1 |