Support
Calls about customer support interactions, escalations, workarounds, and support experience.
Calls
5
13% of all calls
Average sentiment
-0.20
2 negative calls
Issues logged
5
5 distinct
Open questions
0
Calls per week
Sentiment per week
Issues raised under this theme5
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| control annotations and api | 1 | 1 | +1 | |
| delayed human response | 1 | 1 | -1 | |
| post-launch support ticket analysis | 1 | 1 | 0 | |
| slow initial response | 1 | 1 | -1 | |
| sso configuration ticket cluster | 1 | 1 | 0 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Blackridge Investments
Crestline Wealth
Silverline Brands
Comes up alongside
Themes that appear on the same calls.
Compliance
Product Roadmap
Renewal
Incident Response
Infrastructure
Onboarding
other
Product Feedback
Calls carrying this theme5
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Crestline reports Identity sync delays; Aegis support will move them to dedicated worker and escalate. | Crestline Wealth | 27 Apr 2026 | Progressed | -1 |
Customer requests custom compliance templates in Aegis Comply; vendor offers early access | Blackridge Investments | 25 Apr 2026 | Progressed | +1 |
Comply v2 adoption review shows strong metrics and cross-sell signals | Internal | 22 Apr 2026 | Progressed | 0 |
Identity Team - Q2 RoadmapInternal Identity team aligns on Q2 roadmap: JIT/SCIM, adaptive MFA, audit trail | Internal | 13 Apr 2026 | Progressed | 0 |
Support will escalate Silverline backup issue and push agent update before follow-up call | Silverline Brands | 12 Apr 2026 | Escalated | -1 |