Reliability
Calls about overall system reliability, availability, resilience, capacity, and performance, excluding specific outages or incident response.
Calls
15
39% of all calls
Average sentiment
+0.07
3 negative calls
Issues logged
17
17 distinct
Open questions
1
Calls per week
Sentiment per week
Issues raised under this theme17
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| backup job queue congestion | 1 | 1 | 0 | |
| backup throughput drop | 1 | 1 | -1 | |
| circuit breaker payload threshold | 1 | 1 | -1 | |
| cloud workload growth | 1 | 1 | -1 | |
| event data gaps | 1 | 1 | -1 | |
| monitoring outage | 1 | 1 | +1 | |
| monitoring outage root cause | 1 | 1 | 0 | |
| outage impact | 1 | 1 | +1 | |
| pipeline health visibility | 1 | 1 | 0 | |
| post-outage perception | 1 | 1 | 0 | |
| product reliability concern | 1 | 1 | +1 | |
| redundancy and circuit breaker | 1 | 1 | 0 | |
| report generation latency | 1 | 1 | 0 | |
| report generation timeout | 1 | 1 | 0 | |
| service outage recovery | 1 | 1 | +1 | |
| sprint retrospective | 1 | 1 | 0 | |
| uptime sla exception | 1 | 1 | 0 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Axiom Labs
Bridgeport Health
Cobalt Software
Forge Industries
Nimbus Platform
Pinnacle Insurance
Silverline Brands
Stratos Cloud
Comes up alongside
Themes that appear on the same calls.
Compliance
Renewal
Product Roadmap
other
Incident Response
Integration
Infrastructure
Competition
Open questions tagged to this theme1
| Question | Owed by | Account | Asked | |
|---|---|---|---|---|
| Can Aegis provide an SLA commitment or credit structure for monitoring downtime? | AegisCloud | Ironworks Corp | 14 Apr 2026 |
Calls carrying this theme15
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Internal retro wraps reliability sprint; team will share learnings and file dashboard ticket. | Internal | 28 Apr 2026 | Progressed | 0 |
Win/Loss Analysis - Q1Internal Q1 win/loss review finds reliability perception and missing competitive collateral behind losses. | Internal | 24 Apr 2026 | Progressed | 0 |
Bridgeport Health renewal advances; Aegis will send final docs and prepare expansion and compliance follow-ups. | Bridgeport Health | 23 Apr 2026 | Progressed | +1 |
Aegis will switch Stratos to streaming mode and backfill data after circuit breaker threshold issue. | Stratos Cloud | 22 Apr 2026 | Progressed | -1 |
SOC 2 Type II - Final ReviewInternal Team will submit SOC 2 Type II evidence package to auditors Thursday afternoon. | Internal | 20 Apr 2026 | Progressed | 0 |
Weekly Engineering StandupInternal Standup prioritizes Comply fix, adds circuit breaker health check | Internal | 17 Apr 2026 | Progressed | 0 |
Axiom Labs intends to renew; Aegis will send a three-year proposal with elastic seats. | Axiom Labs | 17 Apr 2026 | Progressed | +1 |
Aegis will log Detect feature requests and schedule Comply v2 demo after roadmap review | Pinnacle Insurance | 16 Apr 2026 | Progressed | 0 |
Protect scalability issues identified; team plans throttle and scheduler refactor | Internal | 15 Apr 2026 | Progressed | 0 |
Support will escalate Silverline backup issue and push agent update before follow-up call | Silverline Brands | 12 Apr 2026 | Escalated | -1 |
Cobalt flags March Detect outage; Aegis will send review and renewal options. | Cobalt Software | 11 Apr 2026 | Progressed | -1 |
Aegis pitches Comply v2 PCI DSS reporting to Forge; next steps set | Forge Industries | 9 Apr 2026 | Progressed | +1 |
Internal Detect outage review covers fixes, customer impact, and account recovery plans. | Internal | 7 Apr 2026 | Progressed | 0 |
Comply v2 - GA Deployment PlanInternal Team will deploy Comply v2 GA on April 7th after night-before infrastructure changes. | Internal | 1 Apr 2026 | Progressed | 0 |
Aegis previews Comply v2; Nimbus commits to first-wave upgrade | Nimbus Platform | 1 Apr 2026 | Progressed | +1 |