Incident Response
Calls about detecting, responding to, and reviewing incidents, including post-mortems and root cause analysis.
Calls
6
16% of all calls
Average sentiment
-0.17
2 negative calls
Issues logged
6
6 distinct
Open questions
4
Calls per week
Sentiment per week
Issues raised under this theme6
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| action item tracking | 1 | 1 | 0 | |
| backend routing changes | 1 | 1 | -1 | |
| monitoring outage communication | 1 | 1 | +1 | |
| outage documentation | 1 | 1 | 0 | |
| outage post-mortem | 1 | 1 | 0 | |
| undisclosed service outage | 1 | 1 | -1 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Atlas Precision
Silverline Brands
Summit Trust
Comes up alongside
Themes that appear on the same calls.
Reliability
Product Roadmap
Identity & Access
Infrastructure
Compliance
Renewal
Reporting
Backup & Recovery
Open questions tagged to this theme4
| Question | Owed by | Account | Asked | |
|---|---|---|---|---|
| What is the root cause of the Identity sync worker queue backup? | AegisCloud | Crestline Wealth | 27 Apr 2026 | |
| Did backend network routing changes from the Aegis Detect incident cause the backup throughput drop? | AegisCloud | Silverline Brands | 12 Apr 2026 | |
| Will the 4.2.0 agent update fully resolve the throughput issue? | AegisCloud | Silverline Brands | 12 Apr 2026 | |
| Will Cobalt's team want a solutions architect walkthrough of the Detect remediation after reviewing the post-incident review? | Customer | Cobalt Software | 11 Apr 2026 |
Calls carrying this theme6
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Atlas Precision annual review: Aegis to propose flat-price renewal, explore Identity | Atlas Precision | 28 Apr 2026 | Progressed | +1 |
All Hands - April UpdateInternal Internal all-hands reviews March Detect outage, Comply v2 launch, and Q2 roadmap prioritization. | Internal | 26 Apr 2026 | Progressed | 0 |
SOC 2 Type II - Final ReviewInternal Team will submit SOC 2 Type II evidence package to auditors Thursday afternoon. | Internal | 20 Apr 2026 | Progressed | 0 |
Weekly Engineering StandupInternal Standup prioritizes Comply fix, adds circuit breaker health check | Internal | 17 Apr 2026 | Progressed | 0 |
Summit Trust Detect delays tied to post-outage node imbalance; emergency rebalance submitted. | Summit Trust | 15 Apr 2026 | Progressed | -1 |
Support will escalate Silverline backup issue and push agent update before follow-up call | Silverline Brands | 12 Apr 2026 | Escalated | -1 |