Michelle Tan
On 1 call in this window, owning 0 open commitments.
Coaching4
Recorded against the calls this person was on. Where several AegisCloud people attended, the same notes appear for each of them.
Strengths (3)
David confirmed the customer's issue by restating it and pulling up account records before diagnosing.
David explained the proration calculation clearly and offered to send the breakdown for the finance team.
David gave a clear recap of next steps and secured the customer's agreement.
Improvement notes (1)
David corrected the customer's day-count assumption without first explaining the 30-day standard month, which caused a brief back-and-forth. Proactively stating the proration basis would have avoided the confusion.
Clarity?How clearly the rep explained things.FYISupport Case #7570 - Silverline Brands Comply v2 License Upgrade
Their calls1
| Call | Account | Date | Outcome | Sentiment | Talk share |
|---|---|---|---|---|---|
Aegis will credit $255 for Comply v2 proration billing error | Silverline Brands | 18 Apr 2026 | Progressed | +1 | 58% |