Dominic Flores
On 1 call in this window, owning 0 open commitments.
Coaching4
Recorded against the calls this person was on. Where several AegisCloud people attended, the same notes appear for each of them.
Strengths (4)
Acknowledged the slow initial response and apologised directly instead of deflecting.
Asked targeted diagnostic questions to isolate affected workloads and backup type.
Moved to concrete action: P1 escalation, agent update, priority adjustments, alert, and scheduled engineering follow-up.
Shared suspected internal cause transparently before confirming it.
Improvement notes (0)
Nothing recorded.
Their calls1
| Call | Account | Date | Outcome | Sentiment | Talk share |
|---|---|---|---|---|---|
Support will escalate Silverline backup issue and push agent update before follow-up call | Silverline Brands | 12 Apr 2026 | Escalated | -1 | 60% |