Numbers
Every figure quoted on a call, shown exactly as it was spoken. 13 claims in this window — the place to check what uptime, recovery times, or dollar amounts we have actually committed to out loud.
| What was claimed | As spoken?The value exactly as it was spoken on the call, not a parsed number. | Metric | Stated by | Account | Call | |
|---|---|---|---|---|---|---|
| Average SQLPROD01 backup job duration over last ten days | “about eight hours over the last ten days” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | David Kim | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Backup overrun into business hours | “four to five hours of overage” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Dominic Flores | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Duration issue has been occurring | “about two weeks” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Dominic Flores | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Customer tenure with Aegis | “three years” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Natalie Simmons | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 |