Numbers
Every figure quoted on a call, shown exactly as it was spoken. 13 claims in this window — the place to check what uptime, recovery times, or dollar amounts we have actually committed to out loud.
| What was claimed | As spoken?The value exactly as it was spoken on the call, not a parsed number. | Metric | Stated by | Account | Call | |
|---|---|---|---|---|---|---|
| Backup throughput before regression | “around 800 megabytes per second” | Throughput?A rate of data or operations, such as backup throughput, requests per day, or connections per second. | David Kim | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Backup throughput after regression | “around 180 to 220” | Throughput?A rate of data or operations, such as backup throughput, requests per day, or connections per second. | David Kim | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Average SQLPROD01 backup job duration over last ten days | “about eight hours over the last ten days” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | David Kim | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Backup overrun into business hours | “four to five hours of overage” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Dominic Flores | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Duration issue has been occurring | “about two weeks” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Dominic Flores | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Alert threshold for SQL backup job duration | “six hours” | Threshold?A numeric limit or trigger value that initiates an action. | David Kim | Silverline Brands | Support Case #9856 - Silverline Brands… 12 Apr 2026 | |
| Total overage charges on April invoice | “just over four thousand dollars” | Money?A monetary amount, such as contract value, charges, overages, and revenue. | Natalie Simmons | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| Comply overage amount | “three thousand two hundred and change” | Money?A monetary amount, such as contract value, charges, overages, and revenue. | Marcus Williams | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| Detect overage amount | “eight hundred and forty dollars” | Money?A monetary amount, such as contract value, charges, overages, and revenue. | Ajay Mehta | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| Included on-demand compliance reports per billing cycle | “up to twenty” | Count?The number of discrete items not covered by a more specific count metric, such as instances, requests, or frameworks. | Marcus Williams | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| On-demand compliance reports generated between April 7 and April 9 | “forty-seven” | Count?The number of discrete items not covered by a more specific count metric, such as instances, requests, or frameworks. | Marcus Williams | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| Outage visibility gap duration | “six hours” | Outage Duration?The length of time a service, system, or monitoring capability was down or unavailable. | Natalie Simmons | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 | |
| Customer tenure with Aegis | “three years” | Duration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers. | Natalie Simmons | Clearwater Medical | Support Case #8179 - Clearwater Medical… 10 Apr 2026 |