Calls

2 calls in this window. Each one opens onto its brief and its full annotated transcript.

SortNewestOldestWorst sentimentWe talked mostLeast captured
CallAccountDateOutcomeSentiment?Overall sentiment, and how it moved between the opening and the close.We talked?Share of speech time taken by AegisCloud people.TurnsCaptured?How much of the stated call duration the transcript actually covers.
Support Case #9856 - Silverline Brands Backup Window ExceededSupport
Support will escalate Silverline backup issue and push agent update before follow-up call63 cited facts
Silverline Brands12 Apr 2026Escalated
-1↑1
60%4134% captured
Support Case #8179 - Clearwater Medical Overage Charges DisputeSupport
Clearwater Medical disputes $4,000 April overage charges tied to Comply and Detect62 cited facts
Clearwater Medical10 Apr 2026Escalated
-1
58%4039% captured