01Escalations2 escalated outcomes this period
2 calls ended escalated
Silverline Brands, Clearwater Medical. An escalated outcome means the matter left the call unresolved and moved up a tier.
What changed
The findings that moved this period, ranked by how much they should change what you do next. Every claim opens onto the words it came from.
2 calls2 accounts-1.00 avg sentiment2 escalated30 Mar 2026 – 28 Apr 2026 · vs prior 30 days (-3 calls)?Periods count back from 28 Apr 2026, the most recent call in the corpus — not from today. Anchoring to the data is what makes "what changed" mean anything here.
02Commitments at risk9 past their stated date as of 28 Apr 2026
9 commitments need attention
9 are past the date stated on the call, 0 were never explicitly promised out loud but are owed anyway, and 0 have nobody attached. A further 1 carry no deadline at all, so nothing will ever mark them late. Nothing here tracks completion — these are promises whose date has passed, not confirmed failures.
03Questions owedOldest open 18 days
3 customer questions are still waiting on us
These were asked on calls and left unanswered. The oldest has been open 18 days, since 10 Apr 2026 with Clearwater Medical.