Renewal
Calls about contract renewals, churn risk, retention, and account expansion or cross-sell opportunities.
Calls
12
32% of all calls
Average sentiment
0.00
5 negative calls
Issues logged
13
13 distinct
Open questions
2
Calls per week
Sentiment per week
Issues raised under this theme13
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| acquisition seat expansion | 1 | 1 | +1 | |
| churn concern | 1 | 1 | -1 | |
| competitor evaluation | 1 | 1 | -1 | |
| compliance report driving cross-sell | 1 | 1 | 0 | |
| compliance reporting interest | 1 | 1 | +1 | |
| contract renewal pricing | 1 | 1 | -1 | |
| contract renewal risk | 1 | 1 | -1 | |
| flat pricing renewal | 1 | 1 | +1 | |
| multi-year contract negotiation | 1 | 1 | +1 | |
| renewal conversation risk | 1 | 1 | -1 | |
| renewal risk after incident | 1 | 1 | 0 | |
| renewal terms and pricing | 1 | 1 | +1 | |
| two-year contract extension | 1 | 1 | +1 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Crestline Wealth
Axiom Labs
Bridgeport Health
Brightpath Commerce
Cobalt Software
Ironworks Corp
Stratos Cloud
Atlas Precision
Comes up alongside
Themes that appear on the same calls.
Compliance
Reliability
Outage
other
Onboarding
Identity & Access
Support
Integration
Open questions tagged to this theme2
| Question | Owed by | Account | Asked | |
|---|---|---|---|---|
| Which Axiom Labs stakeholders (finance, legal) should be included on the renewal proposal email? | Customer | Axiom Labs | 17 Apr 2026 | |
| What is the exact renewal escalator percentage? | AegisCloud | Cobalt Software | 11 Apr 2026 |
Calls carrying this theme12
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Atlas Precision annual review: Aegis to propose flat-price renewal, explore Identity | Atlas Precision | 28 Apr 2026 | Progressed | +1 |
Crestline reports Identity sync delays; Aegis support will move them to dedicated worker and escalate. | Crestline Wealth | 27 Apr 2026 | Progressed | -1 |
Aegis will send Identity deployment plan; kickoff to follow | Crestline Wealth | 24 Apr 2026 | Progressed | +1 |
Bridgeport Health renewal advances; Aegis will send final docs and prepare expansion and compliance follow-ups. | Bridgeport Health | 23 Apr 2026 | Progressed | +1 |
Comply v2 adoption review shows strong metrics and cross-sell signals | Internal | 22 Apr 2026 | Progressed | 0 |
Aegis will switch Stratos to streaming mode and backfill data after circuit breaker threshold issue. | Stratos Cloud | 22 Apr 2026 | Progressed | -1 |
Brightpath considering SentinelShield; Aegis will demonstrate Detect fixes in May | Brightpath Commerce | 22 Apr 2026 | Progressed | -1 |
Axiom Labs intends to renew; Aegis will send a three-year proposal with elastic seats. | Axiom Labs | 17 Apr 2026 | Progressed | +1 |
Customer weighs switching after outage; Aegis proposes RCA, SLA, Comply v2 demo. | Ironworks Corp | 14 Apr 2026 | Progressed | -1 |
Cobalt flags March Detect outage; Aegis will send review and renewal options. | Cobalt Software | 11 Apr 2026 | Progressed | -1 |
Internal Detect outage review covers fixes, customer impact, and account recovery plans. | Internal | 7 Apr 2026 | Progressed | 0 |
Trailhead to renew Aegis, add Comply on promotional rate | Trailhead | 5 Apr 2026 | Progressed | +1 |