Product Quality
Calls about product defects, bugs, QA, and testing.
Calls
3
8% of all calls
Average sentiment
-0.33
1 negative call
Issues logged
3
3 distinct
Open questions
2
Calls per week
Sentiment per week
Issues raised under this theme3
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| open release defects | 1 | 1 | 0 | |
| post-release regression | 1 | 1 | -1 | |
| regression test sign-off | 1 | 1 | 0 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Pinnacle Insurance
Comes up alongside
Themes that appear on the same calls.
Compliance
Product Roadmap
Incident Response
Infrastructure
Reporting
Open questions tagged to this theme2
| Question | Owed by | Account | Asked | |
|---|---|---|---|---|
| Is the v2 report formatting bug affecting other customers or just Pinnacle Insurance? | AegisCloud | Pinnacle Insurance | 8 Apr 2026 | |
| What is the timeline for a fix to the Comply v2 PDF rendering bug? | AegisCloud | Pinnacle Insurance | 8 Apr 2026 |
Calls carrying this theme3
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
All Hands - April UpdateInternal Internal all-hands reviews March Detect outage, Comply v2 launch, and Q2 roadmap prioritization. | Internal | 26 Apr 2026 | Progressed | 0 |
Support confirms Comply v2 PDF rendering bug; will provide fix ETA today | Pinnacle Insurance | 8 Apr 2026 | Progressed | -1 |
Comply v2 - Launch Day ChecklistInternal Comply v2 launch team reviews checklist, plans one CSS fix before April 7th | Internal | 4 Apr 2026 | Progressed | 0 |