Outage
Calls about active service outages or downtime events.
Calls
5
13% of all calls
Average sentiment
-0.60
4 negative calls
Issues logged
5
4 distinct
Open questions
1
Calls per week
Sentiment per week
Issues raised under this theme4
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| threat monitoring visibility loss | 2 | 2 | 0 | |
| event replay charge dispute | 1 | 1 | -1 | |
| monitoring downtime | 1 | 1 | -1 | |
| monitoring visibility loss | 1 | 1 | -1 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Brightpath Commerce
Clearwater Medical
Cobalt Software
Ironworks Corp
Trailhead
Comes up alongside
Themes that appear on the same calls.
Renewal
Compliance
Monitoring
Competition
Reliability
Onboarding
Billing
other
Open questions tagged to this theme1
| Question | Owed by | Account | Asked | |
|---|---|---|---|---|
| How many Q1 losses were directly caused by the March outage versus normal timing? | AegisCloud | Internal | 24 Apr 2026 |
Calls carrying this theme5
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Brightpath considering SentinelShield; Aegis will demonstrate Detect fixes in May | Brightpath Commerce | 22 Apr 2026 | Progressed | -1 |
Customer weighs switching after outage; Aegis proposes RCA, SLA, Comply v2 demo. | Ironworks Corp | 14 Apr 2026 | Progressed | -1 |
Cobalt flags March Detect outage; Aegis will send review and renewal options. | Cobalt Software | 11 Apr 2026 | Progressed | -1 |
Clearwater Medical disputes $4,000 April overage charges tied to Comply and Detect | Clearwater Medical | 10 Apr 2026 | Escalated | -1 |
Trailhead to renew Aegis, add Comply on promotional rate | Trailhead | 5 Apr 2026 | Progressed | +1 |