Identity & Access
Calls about identity, authentication, authorization, and access management including SSO, MFA, and provisioning.
Calls
5
13% of all calls
Average sentiment
+0.40
1 negative call
Issues logged
8
8 distinct
Open questions
0
Calls per week
Sentiment per week
Issues raised under this theme8
The model records a free-text issue alongside each theme. These are the specifics — the layer worth acting on.
| Issue | Times | Calls | Sentiment | Where it came up |
|---|---|---|---|---|
| deprovisioning log evidence | 1 | 1 | 0 | |
| global timeout limitation | 1 | 1 | +1 | |
| iam consolidation interest | 1 | 1 | +1 | |
| identity module deployment | 1 | 1 | +1 | |
| just-in-time access provisioning | 1 | 1 | +1 | |
| missing role hierarchy | 1 | 1 | +1 | |
| phased mfa rollout | 1 | 1 | +1 | |
| policy sync delay | 1 | 1 | -1 |
Accounts raising it most
Internal calls carry no account and are excluded here.
Crestline Wealth
Atlas Precision
Frostbyte
Comes up alongside
Themes that appear on the same calls.
Compliance
Renewal
Incident Response
Reliability
Reporting
Support
Infrastructure
Onboarding
Calls carrying this theme5
| Call | Account | Date | Outcome | Sentiment |
|---|---|---|---|---|
Atlas Precision annual review: Aegis to propose flat-price renewal, explore Identity | Atlas Precision | 28 Apr 2026 | Progressed | +1 |
Crestline reports Identity sync delays; Aegis support will move them to dedicated worker and escalate. | Crestline Wealth | 27 Apr 2026 | Progressed | -1 |
Frostbyte requests nested role support and granular session timeouts from Aegis Identity | Frostbyte | 25 Apr 2026 | Progressed | +1 |
Aegis will send Identity deployment plan; kickoff to follow | Crestline Wealth | 24 Apr 2026 | Progressed | +1 |
SOC 2 Type II - Final ReviewInternal Team will submit SOC 2 Type II evidence package to auditors Thursday afternoon. | Internal | 20 Apr 2026 | Progressed | 0 |