People
3 AegisCloud people appeared on calls in this window, with their coaching record and what they still owe.
| Person | Calls | Call sentiment?Average sentiment of the calls this person was on. It reflects the call, not the individual. | Talk share?Average AegisCloud talk share across this person's customer-facing calls. Talk share is measured per call, not per speaker, so this is an indicator rather than a measurement of this individual. | Questions?Questions asked by the AegisCloud side across this person's calls. | Coaching?Coaching notes recorded on this person's calls. They are attached to the call, not to a named individual. | Owes |
|---|---|---|---|---|---|---|
| David Kim | 1 | -1 | 60% | 14 | 4 strengths | 6(5 late) |
| Marcus Williams | 1 | -1 | 58% | 13 | 3 strengths2 notes | 1(1 late) |
| Sarah Chen | 1 | -1 | 58% | 13 | 3 strengths2 notes | 3(3 late) |
?Coaching notes and conversation metrics are recorded against a call, not against a named speaker. Where several AegisCloud people were on the same call, the same notes and the same talk share appear against each of them. Treat these columns as a prompt to go and read the call, not as an individual performance measure.Coaching notes and talk share belong to the call, not the individual — several people can share the same call's figures.