Thomas Hargrove
On 1 call in this window, owning 2 open commitments.
What they owe2
Measured against 28 Apr 2026, the most recent call in the corpus.
| Commitment | Due | Action type | Account | |
|---|---|---|---|---|
| Run the first Comply v2 baseline report before the technical working session. | 10 May 2026said “before that working session” | document or write up | Redwood Clinical | |
| Include Priya on the technical working session. | 10 May 2026said “on the next call” | schedule session | Redwood Clinical |
Coaching5
Recorded against the calls this person was on. Where several AegisCloud people attended, the same notes appear for each of them.
Strengths (3)
Kevin asked about Redwood's ISO journey and audit timeline before recommending a next step, aligning the proposal with the CISO's Q1 2027 target.
Daniel and Kevin offered line-by-line interpretation of the baseline report and a dedicated point of contact, which addressed the customer's anxiety about interpreting compliance output.
The team converted the discussion into concrete next steps that Thomas was able to recap back accurately.
Improvement notes (2)
The working session was proposed as 'maybe two weeks out' without confirming Priya's or the IT team's availability; the date is not firm.
Next step secured?Whether the rep locked in a concrete next step.FYIAegis / Redwood Clinical - ISO 27001 PreparationIn the recap, Thomas attributed Comply v2 activation to Daniel but then said 'Kevin's team handles the module enablement', leaving the activation owner ambiguous.
Their calls1
| Call | Account | Date | Outcome | Sentiment | Talk share |
|---|---|---|---|---|---|
Aegis to activate Comply v2; Redwood to run ISO 27001 baseline before working session | Redwood Clinical | 26 Apr 2026 | Progressed | +1 | 62% |