Oliver Grant
On 1 call in this window, owning 1 open commitment.
What they owe1
Measured against 28 Apr 2026, the most recent call in the corpus.
| Commitment | Due | Action type | Account | |
|---|---|---|---|---|
| Download the CSV export of the control status data as a backup for internal reference ahead of the audit. Support Case #3296 - Pinnacle Insurance Comply v2 Report Formatting Issue | No date | other | Pinnacle Insurance |
Coaching3
Recorded against the calls this person was on. Where several AegisCloud people attended, the same notes appear for each of them.
Strengths (3)
Asked targeted clarifying questions about scope (all reports vs SOC 2-specific), export method, and browser before reproducing the issue.
Respected the customer's compliance sensitivity and reproduced the issue in a test environment rather than requiring the report to be shared.
Secured concrete next steps, including engineering escalation, an ETA email today, and a CSV workaround with step-by-step instructions.
Improvement notes (0)
Nothing recorded.
Their calls1
| Call | Account | Date | Outcome | Sentiment | Talk share |
|---|---|---|---|---|---|
Support confirms Comply v2 PDF rendering bug; will provide fix ETA today | Pinnacle Insurance | 8 Apr 2026 | Progressed | -1 | 61% |