Damien Rowe
On 1 call in this window, owning 0 open commitments.
Coaching4
Recorded against the calls this person was on. Where several AegisCloud people attended, the same notes appear for each of them.
Strengths (3)
Priya and David gathered specific details (error codes, tenant version, event volume) before diagnosing, which led to the root cause.
Priya labeled the circuit breaker link as a hypothesis and insisted logs be checked before confirming, maintaining accuracy under pressure.
Priya took personal ownership of the incident summary and follow-up call, securing clear next steps.
Improvement notes (1)
After Damien's churn warning, Priya acknowledged the feedback but did not probe what would specifically rebuild trust or what his leadership needs to see.
Objection handling?How the rep responded to pushback.CoachableSupport Case #3536 - Stratos Cloud LogVault Integration Timeout
Their calls1
| Call | Account | Date | Outcome | Sentiment | Talk share |
|---|---|---|---|---|---|
Aegis will switch Stratos to streaming mode and backfill data after circuit breaker threshold issue. | Stratos Cloud | 22 Apr 2026 | Progressed | -1 | 63% |