Numbers

Every figure quoted on a call, shown exactly as it was spoken. 194 claims in this window — the place to check what uptime, recovery times, or dollar amounts we have actually committed to out loud.

What was claimedAs spoken?The value exactly as it was spoken on the call, not a parsed number.MetricStated byAccountCall
Number of days without human response on ticket

Derek earlier estimated the wait as 'a couple days' in turn 1.

five-day gapDuration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers.Sarah ChenCrestline WealthSupport Case #7615 - Crestline Wealth G…
27 Apr 2026
Sofia's estimated deployment duration for Aegis Identity

Sofia also projected early July deployment, consistent with the duration.

roughly ten to twelve weeksDuration?A span of time not classified as an outage, response, retention, recovery, or effort, such as windows, tenures, and buffers.Sofia PetrovCrestline WealthAegis / Crestline Wealth - Identity Mod…
24 Apr 2026